Analyzing Chinese Customers’ Switching Intention of Smartphone Brands: Integrating the Push-Pull-Mooring Framework
نویسندگان
چکیده
With increasing technology advancement, online shopping, and growth of affordable segment, smartphone users’ switching behavior is becoming a concern for companies. To fill the research gap that persists in relation to users from multidimensional view, this study integrates push-pull-mooring model investigate classify factors affect users. test hypotheses different predictors, data were collected survey 246 top ten brands China analyzed using structural equation through regression analyses. The results revealed pull, push, mooring have significant impact on While pull effects stronger than push effects, found strongest effect behavior. In particular, subjective norm showed greatest behavior, product quality obsolete features weak while brand image, cost, poor customer service did not show any impact. These findings provide useful implications insights develop competitive strategies relationship management.
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ژورنال
عنوان ژورنال: Discrete Dynamics in Nature and Society
سال: 2021
ISSN: ['1607-887X', '1026-0226']
DOI: https://doi.org/10.1155/2021/6660340